Troubleshooting Guide
This guide covers common GLORB issues and their solutions. If you need further assistance, please reach out to our support team at support@glorb.me. We’re committed to ensuring your GLORB works perfectly and we really appreciate your help and patience in this process!
Connection Issues
GLORB Not Found in App (Bluetooth)
- Make sure Bluetooth is enabled on your device
- Allow location services for the app
- Power cycle the GLORB (unplug and plug back in) and restart the app
- Unpair any other devices that might be connected to the GLORB by switching Bluetooth on and off
No Access Point (AP) in WiFi List
- Power cycle the GLORB and wait for a full boot
- Toggle device WiFi to refresh network list
- Verify that the GLORB is not already connected to WiFi (this will deactivate the AP)
Connection Failed
- Check that you’re using the correct WiFi network and password
- Check that you’re connecting to a 2.4GHz WiFi network (5GHz networks are not supported)
- Most routers support both the 2.4GHz and 5GHz band, but you may need to check your router settings to see which ones are active.
- Try disabling VPNs or other network interference
Performance Issues
GLORB does not start
- Could be due to a faulty power supply. See if you can try another one with the same specs (5V/3A)
- Check if the app recognizes the unit or if the access point (AP) appears in your WiFi networks list. This means the GLORB is running but not outputting light.
- Fully reset the firmware using the Web Installer (bottom of the page). If the web installer does not recognise the unit it is likely not booting at all.
- If still not working, contact support and we will replace your unit.
GLORB starts by itself
- This is a known issue caused by heap memory fragmentation, which can cause the GLORB to crash and reboot. A fix is planned for the next firmware update
GLORB Flickers/Freezes/Crashes
- Could be due to a faulty power supply. See if you can try another one with the same specs (5V/3A)
- Update firmware and check Release Notes for known issues
- Try disabling any smart home integrations or sync features to see if the issue persists
App Features
Sync Feature
- Confirm all devices share the same network
- Try toggling sync off and on
- Restart the app and devices
- Increase UDP retransmissions if sync is unreliable
- Verify router supports network broadcast traffic
Scheduling Feature
- Scheduling requires WiFi and location services to work properly. Set your location in device settings to update the local time.
- You might need to restart the app after setting the location.
- Go to WLED Controls → Config → Time & Macros to see if your time is set correctly and that your events get scheduled properly under “Time-controlled presets”
Factory Reset Instructions
The most secure way to factory reset and update your GLORB is using the Web Installer. This will reset both the firmware and filesystem of the device.
Using GLORB Web Installer
- You will need a computer with a USB-C port and a Chrome/Edge web browser
- Visit the Web Installer section (bottom of the page) and follow the instructions
Using WLED Controls
- Go to Config → Security & Updates
- Check the “Factory Reset” box
- Click “Save” and wait for device restart
Note: This option deletes all presets, you will need to backup and restore presets if you want to keep them.
Backup and Restore Presets
Using WLED Controls
Backup Presets
- Go to Config → Security & Updates
- Click “Backup presets” to download a presets.json file with all your presets
Restoring Presets
- Go to Config → Security & Updates
- Choose File → select the presets.json file you downloaded
- Upload and wait for completion
Still Need Help?
- Visit our Community Forum
- Email: support@glorb.me